Current Employment and Voluntary Work
IT Support Assistant
Imagine Publishing Ltd – Bournemouth, Hampshire, UK
August 24 to present
I work as part of a 2 man team in the IT department to keep the mainly Apple computers and Servers up and running. With magazines out the door on a regular basis, designers, editors and writers can’t afford downtime or issues so I’m there to fix them. I’m also there to keep the printer in tip-top condition, making sure it’s always full of paper and toner, as well as calibrating it for accurate colours. I have gained skills with Apple Remote Desktop, Deploy Studio, Windows Server, OS X, OS X Server, Veritas Backup Exec, Snow Software Manager, Sophos Enterprise Antivirus and more. I have also helped find and roll out a new WordPress based support ticket system, and help automate the new starter computer rollout by creating OS X user templates, and creating UNIX command templates to set default printers and install other software. Another ongoing project is to help automate as many tasks as possible, such as the moving of content from one server to another using MV, changing the owner of the files using CHMOD and copying of files between servers using RSYNC. These tasks have all been automated using crontab in an OS X 10.6.8 Server.
Fotofabulous Equine Photography – South of England
August 2015 – October 2015
I work as part of a small team who help to take pictures of horses at country shows in the south of England. The photographs are available to purchase on the day or afterwards via the website. Shows so far:
Bowlake – 26 September,
Pinkmead – 13 September,
Cadnam – 6 September,
Gorley Vale – 16 August and
Ellingham – 8 August
New Milton Talking Newspaper – New Milton, Hampshire, UK
May 2015 to present
I am now a fully integrated member of the New Milton Talking Newspaper team. On certain Friday mornings each month I help record the local news so that it can be distributed to the blind and partially sighted within the Hampshire and Dorset area. I help with the technical side of the recordings, which includes setting up the microphones, creating the recording, switching the readers’ microphones, adding the introduction music, and creating the master USB stick and CD, so that they can be duplicated for listeners.
Website Owner and Author
www.stephenhersee.co.uk – The World Wide Web
April 2015 to present
In April 2015, I created this very website, to develop my technical abilities with building and maintaining websites. I based the website on wordpress.org and then installed and customised the themes and plugins, to make the website more appealing. I also setup custom email addresses using the two domain names that I have purchased. I create regular blog posts, about 1 per month, on the website based around computers, photography and technology in general.
Past Employment and Voluntary Work
Dorset County Council – Christchurch Library, Dorset, UK
June 2015 to August 2015
I volunteered four hours of my time on Mondays, and 4 hours on another day of the week, at Christchurch Library to help members with their computer problems. These vary from showing users how to use the printers and scanners to creating email accounts. I have also provided help to users with ‘tablet problems’ including connecting to WiFi networks, installing app, using Facebook and configuring email accounts. This role has taught me how to interact with people in a professional way as I am face to face with them. It has taught me how to talk clearly and slowly, as well as in a non technical way, for users to understand. I has also helped to improve my ‘on the spot’ thinking as there is only a small amount of time for me to think of a solution to the users problem.
Triggertrap Ltd – Kings Cross, London, UK
August 2014 to November 2014
I worked as part of a 3 person team, (Team Happiness) within Triggertrap. Throughout my internship I was the first line of customer support for the company. The main aspect of this position was to provide technical support to customers who were having problems with their mobile phones, cameras or Triggertrap products. I was in charge of dealing with defective products and quickly identified a pattern with the location and type of the faulty products. I also provided support to the App developers by testing the latest versions of the Android and iOS apps, before they were released to the public. I have skills in using software such as Reamaze for support emails, Shopify for online shops, Shipwire for stock warehouses, Google Drive for document storage and team collaborations, and knowledge of Slack for team communications. During my internship at Triggertrap, we spent 14 weeks on the Microsoft Ventures London Accelerator programme which aims to help startup companies, like Triggertrap, improve their success in the technology industry. This included workshops aimed at improving our business pitching skills, customer development, product development and social media skills.
Southampton Solent University
Degree – 2011 to 2014
BSc (Hons) Computer Systems and Networks – 2:1
Cisco: CCNA Exploration – Network Fundamentals
Electronic Principles, Group Project, Introduction To Networking, Microprocessor Principles, Network Foundation, and Network Applications.
Communications Technology, Computer Architecture, Data Communications and Networks, Graduate Development, Network Implementation, and Network Operating Systems.
Computer Networks, Computer Systems, Network Management, Project – ‘A Linux Backup Method using the Command Line Interface’, and Wireless Systems.
The Arnewood School – Sixth Form
A2’s- 2010 to 2011
Computing – D
ICT – D
AS’s – 2009 to 2010
Computing – C
ICT – C
Mathematics – D
The Arnewood School
GCSE’s – 2005 to 2009
BTEC ICT – Merit
Mathematics – A
English Language – C
Science – C
Additional Science – C
Systems and Control – C
Religious Studies – C
Music – D
English Literature – E